Gourmet Cakes in Satin Keepsake Boxes

What are the dimensions of the GemBoxes?
Petite: 4" round x 3" high Small: 6" round x 3 ž" high Medium: 8" round x 3 ˝" high Large: 10" round x 4 ź" high
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How many serving per GemCake?
Petite: 1 serving Small: 4 to 6 servings Medium: 8 to 10 servings Large: 12 to 16 servings
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How are GemCakes packaged and shipped?
GemCakes are individually wrapped and carefully tucked into each GemBox. Our specially designed shipping cartons are added protection that each GemCake and beautiful GemBox arrives in perfect condition.
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How should I store my GemCake when it arrives?
Our GemCakes are lusciously moist. Removing them from their satin GemBoxes and storing them in an air tight container is best. We recommend refrigerating or freezing the Luscious Lemon GemCakes after 3 days. The cherry brandy spritzed on the Chocolate and Cinnamon Spice GemCakes acts as a preservative. We still suggest refrigerating or freezing after one week.
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What is your delivery schedule?
GemCakes are shipped Monday through Wednesday using UPS 2nd day delivery, arriving Wednesday through Friday. Overnight delivery is possible any day and must be used for Thursday shipments. (Call to schedule overnight deliveries) We do not offer Saturday delivery.
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Where do you deliver?
We deliver everywhere in the US, including Hawaii and Alaska (additional charge).
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Will I be able to select a delivery date?
Yes. You can view our calendar via the link on the checkout page. We have blocked out all non-shipping dates for your convinience. If you do not enter a delivery date, we will ship your GemCake as soon as possible. We cannot ship a cake on the same day it is ordered.
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Will I be able to track my package?
You will receive an email confirming and thanking you for your GemCake order. When your package is shipped, another email will be sent with your UPS tracking number and instructions on how to track your package. We work closely with UPS to ensure an effortless delivery. UPS delivers as late as 7:00pm and during holiday rushes it can be later.
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How do I place several orders going to different addresses online?
Each order, shipping to a different address, must be ordered and processed individually on the ordering section of our web site. Since we do not store your credit card information you will need to reenter your billing information each time. You can also contact us by phone and we would be happy to assist you. 309-693-3891
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How do I place quantity orders going to the same address?
Contact us directly. That way we can provide you with the most cost effective means of packaging and shipping your order.
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Can I visit your boutique bakery to place an order and pickup my order ?
Yes! For our Peoria, IL customers, we'd love to help you with your selections. Appointments are absolutely necessary, so please call us at 309-693-3891 before arriving. Select local pickup in the shipping options and enter a pickup date. We offer a scheduled picktime between the hours of 11 am to 3 pm, Monday through Wednesday. We are happy to accomodate other times with advance notice. Our Peoria location is 8207 N Hale Ave. We'd love to meet you!
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What is GemStone Confections liablility concerning delivery and shipping?
Gemstone Confections is not liable for damages caused by delivery delays due to weather or carrier vehicle and transportation problems. At the point of delivery we are not responsible for incorrect addresses provided during the ordering procedure, for the weather conditions at the location the shipping carton is left by the carrier or for lost or stolen merchandise.
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What is your refund and return policy?
Our GemCakes are perishable therefore returns are not permitted. If you feel something needs our attention please contact us within 24 hours of delivery. Returns or refunds are not available for "change of mind" decisions involving color, style, design or flavor of GemBoxes, GemCakes, Brooches or GemCards.
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Is your online ordering secure?
Yes! Our online secure server encrypts all of your information to ensure your credit and personal information is safe and secure during the ordering procedure.
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What do you do with my personnel information you collect?
Gemstone Confections will only use your personnel information to process your order, to contact you regarding your order or for future Gemstone Confections' notifications.
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